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Windows blue screen crash when using Parasoft products after a recent Windows 11 update

jakubiak
jakubiak Posts: 813 admin
in SOAtest

Several users have reported a Windows crash with error UNEXPECTED_KERNEL_MODE_TRAP when using Parasoft tools after applying a recent Windows 11 update. It appears that different sets of actions can trigger the issue, but some known cases include closing a responder editor in Parasoft Virtualize or closing the test configuration editor in C/C++test Professional.

So far, the issue has appeared on the following Windows 11 versions:

  • 22H2 OS build 22621.3296 and newer
  • 23H2 OS build 22631.3296 and newer

We have reason to believe that Microsoft introduced the issue with KB5034848 (OS Builds 22621.3235 and 22631.3235). We have verified that the issue does not occur on OS build 22631.3155 or on systems without KB5034848 installed. The current workaround is to roll back Windows updates to a build before 22621.3235 or 22631.3235 or that does not have KB5034848 installed. (Go to Windows Update > Update history > Uninstall updates and then choose the appropriate update(s) to uninstall.)

We are in communication with Microsoft to attempt to resolve the issue.

Comments

  • jakubiak
    jakubiak Posts: 813 admin

    Microsoft has fixed this issue with KB5036980 which was released today. Installing this update will fix the issue.

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